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FAQ's

  • Is there a diabetic option?
    Unfortunately not, the sugar is what binds our ice cream, allowing it to be mallaeble and to be scooped.
  • Why is it so expensive?
    Our ice cream contains luxury ingredients, such as butter, cream, sugar and milk. All flavours contain the finest, natural flavourants/additions.
  • How should I place my order when I get to the counter?
    First, choose between a cup or a cone. Choose how many scoops you'd like: 1, 2 or 3. Choose between chocolate and caramel sauce. Choose your flavours. Pay & enjoy!
  • Does Royal Danish ice cream contain eggs?
    No!
  • How is the ice cream served?
    You have a choice between cups or cones. The cones are wafer cones, Junior or Regular sizes are available.
  • Which flavours contain nuts?
    Pecan nuts: Royal Butter Pecan, Royal Xmas Special (when applicable) Peanuts: Royal Rocky Road, Royal Tin Roof, Royal Crazy Caramel Nut, Royal Cassata, Royal Peanut Butter
  • What is the difference between the Royal Chocolate & Royal Mocha Almond Fudge?
    The Royal Chocolate has all the cocoa and some caramel flavour to it, whereas the Royal Mocha Almond Fudge has a coffee flavour in addition to all the cocoa.
  • Is Royal Danish Ice Cream Halaal?
    Yes.
  • What flavours do you have?
    Check out the 'Full flavour list' link on the 'Flavours' Page.
  • Is the ice cream gluten-free?
    Yes, the ice cream is all gluten free except the oreo flavours. Obviously the cones & waffles are not an option but that's why we have cups.
  • Do you make sorbet and/or frozen yogurt?
    Nope, just ice cream.
  • Do any of the flavours contain alcohol?
    Yes, Royal Rum & Raisin, Royal Cherry Brandy, Royal Cassata and Royal Xmas Special (if applicable) contain minimal amount of alcohol. Scoops can be steralised upon your request.
  • What is in the Copenhagen?
    Crushed caramelised sugar, like a crunchy toffee.
  • How should I keep the ice cream at home?
    Ensure the ice cream is kept frozen solid, melting changes the consistency from creamy to icy, even if refrozen. Also, ensure the ice cream is covered, keep the lid on the homepack or cover with cellophane otherwise the surface goes gooey.
  • Is there a Royal Pistachio?
    No, have you seen how expensive Pistachios are?!
  • Can I have a cone with my dairy-free ice cream?
    Yes, our junior cones are also dairy-free (unlike the regular cones which are made on premises).
  • What flavours are there?
    Vanilla, Vanilla choc-chip, Chocolate, Choc choc-chip, Oreo, Oreo Choc, Berry Coulis, Strawberry, Mint choc-chip, Toasted Coconut, Coffee. SUBJECT TO AVAILABILITY.
  • What's in the dairy-free ice cream?
    Our dairy-free, vegan ice cream is made with a dairy-free whipping cream, coconut milk, vegetable oil & sugar.
  • Dairy-free = vegan?
    But of course...
  • How long in advance should I place my order?
    We require a minimum of 4 working days in order to make, freeze and prepare your ice cream cake.
  • What shape can I make the cake?
    Only round. This is imperative to how the cake holds.
  • How long does dry ice last?
    Packed around the cake, in the box provided, the dry ice lasts between 1 & 2 hours. We still suggest that the cake is placed in a freezer as soon as possible, allowing a cake to melt might make it slide right off the cake board!
  • Can I decorate the cake with a photo/image?
    Yes, at no extra cost we can print your decoration on edible paper, using food colouring for ink. Simply upload your chosen image during your online cake order.
  • Can you cover the cake in fondant icing?
    No, fondant icing cracks when place on the frozen ice cream. Not only will this sacrafice the smooth appearance, but it will flake off and just be horrible.
  • Can you decorate around the side of the cake?
    No, the decoration melts/falls off. This is ice cream, remember...
  • How can I pay for my cake order?
    You are welcome to pasy cash/card upon collection. If you prefer to EFT, send a response to your confirmation email and I will invoice you.
  • Can you pipe name/age/wording on the cake board?
    No, the base is perfectly in proportion with the size of the cake, piping will not fit and also gets in the way while you serve your cake.
  • How big is the cake?
    The cakes are round, 28cm in diameter. The 2 layer cake consists of 5L of ice cream and can be 2 different flavours. 3 layer = 7,5L, 3 flavours. 4 layer = 10L, 4 flavours.
  • Can I take photos at your shop?
    Yes, of course! We only ask that you be respectful of other patrons while doing so, we need continue doing our business while you do yours! A tag or mention on social media is always appreciated!
  • Do you have WiFi?
    No.
  • What smells so nice in the shop?
    A combination of our Regular cones being made, waffles crisping and the coffee, of course...
  • Is Royal Danish pet friendly?
    Yes, what coud be better than an ice cream in the company of your fur-baby.
  • Can I make a reservation?
    No, there is no need as you will order and pay at the counter.
  • What forms of payment do you accept?
    We accept cash and also do have card facilities.
  • Do you sell coffee?
    Yes, we have a coffee menu.
  • Do you sell dry/hot ice?
    No, we do arrange dry ice upon pre-request with ice cream cake orders but do not have the facilities to keep & sell dry ice. Try Dry Ice International (259 Vonkprop Street Samcor Park, Silverton, Pretoria, 0184) - they are open 24-hours and sell to the public.
  • What flavoured coffees do you have?
    Choc-Fudge, French Vanilla, Hazelnut
  • Do you sell decaf coffee?
    Yes, we can use decaf in any of the menus options.
  • Can I get your famous caramel sauce with my waffle?
    Yes, for an additional R15 you can get a generous serving with your waffle.
  • Do you make milkshakes?
    But of course! You can choose a flavour from the scoop cabinet or vanilla with flavoured syrups are also available. Flavours include: Bubblegum, Strawberry, Lime & Banana.
  • What is the difference between the two types of waffles?
    The Danish Gold waffle is a plain waffle, served with 2 scoops of ice cream and golden syrup. The Pecan Nut Waffle contains roasted pecan nuts bith inside and on top of the waffle, seved with 2 scoops of ice cream.
  • Do you make Iced Coffee
    Yes, we make a vanilla milkshake with a shot of espresso.
  • Why don't I get any response on Facebook?
    We do not actually log on to Facebook, rather send us an email. royaldanishicecream@gmail.com
  • How can I get in contact with Royal Danish?
    Phone the shop on (012)430 5719, pop an email to royaldanishicecream@gmail.com, come into the shop. PLEASE NOTE, we might post onto Facebook but it is not a platform for communication.
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